Skill Sets

Exam Objectives

Use Outlook 2000 Mail to communicate with others inside and outside your company

• Read mail
• Send mail
• Compose mail by entering text
• Print mail
• Address mail by entering text
• Use mail features (forward, reply, recall)
• Use address book to address mail
• Flag mail messages
• Navigate within mail
• Find messages
• Configure basic mail print options
• Work with attachments
• Add a signature to mail
• Customise the look of mail
• Use mail templates (themes) to compose mail
• Integrate and use mail with other Outlook components
• Customise menu and task bars

Use Outlook 2000 to manage messages

• Create folders
• Sort mail
• Set viewing options
• Archive mail messages
• Filter a view

Use the Outlook 2000 calendar

• Navigate within the calendar
• Schedule appointments and events
• Set reminders
• Print in calendar
• Schedule multi-day events
• Configure calendar print options
• Customise the calendar view
• Schedule recurring appointments
• Customise menu and task bars
• Add and remove meeting attendees
• Plan meetings involving others
• Save a personal or team calendar as a Web page
• Book office resources directly (e.g., conference rooms)
• Integrate calendar with other Outlook components

Navigate and use Outlook 2000 effectively

• Use Outlook Help and Office Assistant.
• Move items between folders
• Navigate between Outlook components
• Modify the Outlook Master Categories List
• Assign items to a category
• Sort information using categories
• Use the Office Clipboard

Use Contacts

• Create, edit, and delete contacts
• Send contact information via e-mail
• Organise contacts by category
• Manually record an activity in a journal
• Link activities to a Contact
• Sort contacts using fields

Use Tasks

• Create and update one-time tasks
• Accept and decline tasks
• Organise tasks using categories
• Assign tasks to others
• Create tasks from other Outlook components
• Change the view for tasks

Integrate Office applications and other applications with Outlook 2000 components

• Create and use Office documents inside Outlook 2000

Use Notes

• Create and edit notes
• Organise and view notes
• Customise notes