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Tilt The Balance With Technical Training

PC Troubleshooting

This workshop is designed for those people who are responsible for providing PC support to other users and for diagnosing and repairing PC problems. Learn how to install hardware and software more efficiently as well as how a computer is constructed and how it works from the inside.

Target Audience
Teaching Approach
Course Objectives
Course Content

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TARGET AUDIENCE :

This workshop is deigned for those people who are responsible for providing PC support to other users and for diagnosing and repairing PC problems. This course is ideal if you are wanting to extend your computer skills and independence and need to learn how to install hardware and software more effectively. Also delegates attending this course will be able to understand how a computer is constructed, how it works from the inside and how to save money by upgrading your existing systems.

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TEACHING APPROACH :

The teaching approach contains a mix of lectures & practical work. The teaching is by interactive presentation using a PC system unit for demonstrations, coupled with frequent hands-on exercises throughout the course.

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COURSE OBJECTIVES :

By the end of the course, delegates should be able to diagnose, repair and upgrade PCs quickly and professionally. You will be able to provide effective preventative maintenance and user support, and make systematic and cost-effective PC hardware specifying and purchasing decisions.

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COURSE CONTENTS :

INTRODUCTION

· Troubleshooting Tools.
· Preventing static damage.
· Creating a protected work area.
· Setting up classroom workstations

THE POWER SUPPLY

· Power supply formats.
· Voltage settings
· Installing power supply to a workstation.

MOTHERBOARDS

· Motherboard formats.
· Upgrading a new motherboard.
· Installing a motherboard.

THE CPU - (Central Processing Unit)

· CPU types - 486, Pentium, Pentium II, Intel, Pentium Pro
· Motherboard Preparation.
· Heat sinks and chip coolers.
· Upgrading your PC

THE SYSTEM BUS

· How the system BUS works
· BUS architectures
· Installing I/O cards into workstations.

DISK DRIVES

· Step by step installation for Hard Disks, Floppy drives and CD-ROM drives.
· Writeable CD-R drives.
· Iomega Zip drives - Internal & External
· Disk Controllers
· Drive jumpers and cabling.
· Disk controller standards.

CMOS SETTINGS

· The ROM BIOS - What it is and what it does.
· What is the CMOS memory?
· Common CMOS settings.
· Disk drive settings.
· Upgrading the BIOS.

 PC DIAGNOSTICS

· Using the PC's built-in diagnostics.
· How to "Burn in" test a new system.

EXPANSION CARDS

· Board Settings
· Installing expansion cards

MEMORY

· Step by step memory installation.
· Memory problems.
· Cache memory.
· Internal & external cache.
· What causes parity errors?

ADDING EXPANSION CARDS

· Plug and Play (PnP) - what is it and what does it do?
· Installing PnP cards
· Real and virtual device drivers.
· Hardware detection wizard
· Install a legacy card.
· Installing a PnP sound card.

DISK ORGANISATION

· Disk Structure - clusters, Directories, Boot Record
· Creating disk partitions.
· What formatting actually does to the disk.
· File allocation tables.
· Disk utility programs - Partition magic, Norton Utilities
· Disk defragmentation.

DATA RECOVERY

· Undeleting files.
· Unformatting disk drives.
· Disk recovery tools.
· Fixing disk problems - Corrupted FAT tables, Cross linked chains, Unallocated clusters.
· Recover a system using a rescue diskette.

VIRUSES

· The different types of Viruses - The damage they can do and the types of files they infect.
· How virual infections spread - Through disks, LANs and the Internet.
· How to detect viruses.
· How to remove viruses.
· Keeping your virual protection up-to-date.


Critical Skills (UK) LTD
Tapton Park Innovation Centre
Brimington Road
Chesterfield
Derbyshire
S41 0TZ
Tel : +44 (0) 1246 557 873
Fax : +44 (0) 1246 230 055
information@critical-skills.co.uk